Talent Job Seeker
Spanish Call Center Team Leader - Taguig
- directions_car Taguig
- work Full-time
About the position
TASQ is currently seeking a team leader for our Spanish account. The initial pre-screening interview will be conducted via phone, so please ensure your contact line is accessible.
**Position:** Spanish Team Leader (BGC)
**Benefits**
- HMO coverage for the employee and two dependents from day one.
- Quarterly performance bonuses.
- Strong opportunities for career growth and development.
- 24 paid leave days annually.
**Key Qualifications:**
- Flexibility to work in rotating shifts.
- Must be available to work on-site in BGC, Taguig.
- Ability to commence employment immediately.
**Requirements:**
- At least 4 years of customer service experience within the BPO/BPM industry.
- Bachelor's degree in any field.
- Proficiency in Spanish at B2 level or higher, as per CEFR or Berlitz standards.
- Previous experience as a team lead managing Spanish-speaking agents handling voice interactions (inbound or outbound calls).
- Over 2 years of leadership experience.
**Job Responsibilities:**
- Effectively lead and manage teams by overseeing resource planning, career development, performance management, and attrition control.
- Provide coaching and support to team members to enhance skills, address knowledge gaps, and boost motivation.
- Handle escalations from users/customers and develop action plans to resolve issues, maintaining ownership until resolution.
- Ensure compliance with internal and external governance standards through regular monitoring.
- Keep the team informed about process updates and individual or team targets.
- Identify opportunities for process improvements and mentor team members in implementing enhancement initiatives, including Six Sigma and lean projects.
Place of work
Taguig
app.general.countries.Philippines
About the company
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Relevant places near
- Quezon City
- Manila
- Caloocan City
- Taguig
- Pasig City
- Las Piñas
- Antipolo
- Makati City
- Pasay
- Bacoor
Job ID: 9502729
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