Solutions Architect / Customer Success Specialist

About the position

Job Title: Solutions Architect Customer Success Specialist

Location: Remote (Some overlap hours with Central Time US)
Job Type: Full-Time
Company: Fastn
Type: Full-Time
Compensation: USD

About the Company

Fastn is on a mission to revolutionize how SaaS companies connect with their customers' environments. Powered by AI, we provide an embedded integration infrastructure that enables SaaS businesses to build, scale, and manage their integration ecosystem effortlessly.

With Fastn, companies can launch strategic integrations, create their own app marketplace, and unlock new revenue streams by offering seamless connectivity with the tools their customers already use. But our platform is more than just integrationsit’s about accelerating market penetration, driving partner-sourced revenue, and delivering smarter, more valuable customer experiences.

If you're passionate about crafting tailored solutions, solving complex technical challenges, and building trusted relationships with customers, Fastn is the place to be.

About the Role

We are seeking a skilled and dynamic solutions architect with a strong focus on customer success to join our team. This hybrid role bridges technical solution design, client engagement, and customer support, ensuring that our clients have a seamless and enriching experience with our platform. You will work closely with engineering, product teams, and clients to design reliable solutions, resolve customer-facing issues, and act as a bridge between clients and internal teams.

Key Responsibilities

1. Solution Architecture

• Collaborate with clients to design and implement tailored solutions that meet their business requirements.

• Lead technical discussions to provide reliable solutions.

• Build technical proof-of-concepts (POCs) to validate solution designs.

• Provide integration strategies and oversee successful implementation.

2. Technical Support & Issue Resolution

• Serve as a high-level technical support liaison for clients, addressing and resolving their issues in a timely manner.
• Escalate complex problems to appropriate engineering or product teams and track resolution progress.
• Document and share technical troubleshooting insights and best practices.

3. Customer Success

• Act as a direct point of contact for client feedback, feature requests, and issue reports.
• Collaborate with product and engineering teams to translate client needs into actionable deliverables.

• Educate clients on product features, best practices, and new updates.

• Build and maintain long-term relationships to ensure customer satisfaction and retention.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in design, implementation, or consulting in the SaaS industry.
• 2+ years of specific experience in technology domain areas like software development, cloud computing, systems engineering etc.
• Strong technical expertise in SaaS platforms, APIs, and system integration.
• Proficient in debugging, troubleshooting, and resolving technical challenges.

• Excellent communication and interpersonal skills.

• Familiarity with project management principles and tools for delivery alignment.

Preferred Qualifications

• Previous experience in a Solutions Architect / Engineering, Technical Customer Success Management or Senior Customer Support roles within the SaaS industry.
• Previous experience working with workflow automation and integration platforms like n8n, Zapier, Workato etc. 
• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
• Presentation skills with a high degree of comfort speaking with executives, non-technical and technical audiences.

Key Competencies

• Exceptional problem-solving abilities and attention to detail.

• Strong communication and collaboration skills with cross-functional teams.
• Ability to balance technical solution's with client relationship management.
• A proactive, customer-first mindset with a drive to exceed expectations.

Why Join Fastn?

• Drive the market narrative for a category-defining integration platform
• Play a strategic role that directly impacts product adoption and company growth
• Work with a highly technical team solving meaningful infrastructure problems
• Help shape the product marketing function from the ground up
• Enjoy competitive compensation, equity, and a fully remote work setup

Place of work