Czech Customer Service Specialist in Sofia Bulgaria

About the position

Customer Support Specialist Czech | Relocate to Sofia, Bulgaria | Attractive Salary + Relocation Support + Premium Benefits

Are you ready to embark on an exciting international career? Join a dynamic global company in Sofia, Bulgaria as a Customer Support Specialist and elevate your professional journey while enjoying life in one of Europe's most vibrant and affordable cities.

We are seeking a fluent Czech speaker (C2) with strong English (B2+) skills who is eager to relocate, grow professionally, and experience the rich culture and lifestyle Sofia has to offer.

Location: On-site in Sofia, Bulgaria
Schedule: Rotating shifts (5 days/week, 8 hours/day) with 2 days off
️ Relocation Package: Includes travel expense reimbursement and full support

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat

• Assist customers with product information, order tracking, account management, and general inquiries

• Accurately document customer interactions and maintain detailed records in internal systems

• Collaborate with team members to deliver outstanding customer experiences

• Escalate complex issues to appropriate departments and ensure timely resolution

• Stay informed about product updates, service policies, and promotional offerings

Candidate Profile:

• Fluent in Czech (C2 level) both spoken and written

• Good English skills (B2+) required for internal communication and training

• Previous experience in customer service, retail, or e-commerce support is a plus

• Excellent interpersonal and communication skills

• Strong problem-solving abilities and attention to detail

• Comfortable working in a fast-paced, structured, and multilingual environment

• Willingness to relocate and adapt to a new cultural setting

Compensation & Benefits:

• Very attractive salary with low personal income tax (only 10%), allowing you to retain more of your earnings

• Relocation support, including reimbursement for travel expenses

• Monthly transportation/internet allowance to support your commute

• Night shift bonuses (if applicable)

• Life event bonus (marriage, childbirth, graduation 500 BGN)

• Private health and dental insurance coverage

• Life insurance for added security

• Multisport card (partially subsidized by the company)

• Employee discounts on a variety of goods and services

• Modern office in central Sofia with excellent facilities

• Career development opportunities in a supportive and international team environment

Why Sofia?
Sofia offers a unique blend of modern living and rich history. With a low cost of living, low taxes, and easy access to mountains, beaches, and vibrant cultural experiences, it's an ideal location for both work and leisure.

Apply now and take the next step in your career by relocating to Sofia! Contact leslie.marquis@cbtalents.org for more details. 

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Place of work