Talent Job Seeker
Mass Recruitment Supervisor
- directions_car Cairo
- work Full-time
About the position
RAYA Customer Experience (RAYA CX) has provided next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. Located in Qesm 1st 6 October, RAYA CX offers integrated business process outsourcing solutions driven by advanced technology and innovation.
Role Description:
We are seeking an experienced and dynamic Mass Recruitment Supervisor to join our Talent Acquisition team. The ideal candidate will be responsible for leading and managing high-volume recruitment activities to support the fast-paced staffing needs of our BPO operations. This role requires hands-on experience in mass hiring, strong leadership skills, and the ability to deliver high-quality candidates efficiently.
Key Responsibilities:
- Lead and manage end-to-end mass recruitment cycles across various accounts (voice, non-voice, technical, customer service, etc.).
- Develop and execute effective high-volume sourcing strategies (job fairs, walk-ins, partnerships, referrals, social media, etc.).
- Supervise and mentor a team of recruiters, ensuring KPIs and SLAs are met consistently.
- Coordinate closely with Operations, Training, and Workforce Management teams to forecast hiring needs and align recruitment efforts.
- Drive innovative talent acquisition initiatives to reduce time-to-fill and improve hiring quality.
- Manage applicant tracking systems (ATS) to ensure accurate data entry and reporting.
- Monitor and report recruitment metrics such as fill rates, sourcing channel performance, cost per hire, and attrition.
- Build and maintain strong partnerships with external vendors, schools, job portals, and employment agencies to support hiring goals.
- Ensure compliance with all labor laws, company policies, and recruitment best practices.
- Continuously assess and improve the recruitment process for efficiency and candidate experience.
Qualifications:
- Bachelors degree in Human Resources, Business Administration, or related field.
- Minimum 3-5 years of experience in mass recruitment within the BPO or similar fast-paced industry.
- Proven leadership experience in managing and developing recruitment teams.
- Strong knowledge of sourcing techniques, recruitment channels, and local labor market trends.
- Excellent interpersonal, communication, and negotiation skills.
- Strong analytical skills and experience with recruitment metrics and reporting.
- Proficiency in ATS platforms, MS Office Suite, and online job boards.
- Ability to work under pressure and handle multiple hiring projects simultaneously.
- Flexible to work extended hours, weekends, or different shifts as required.
Place of work
Cairo
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About the company
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- Cairo
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- Al Ḩawāmidīyah
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- Giza
- Cairo
Job ID: 9500921
/ Ref: fef2251eeeabbdcf4d5b48678302a003