Talent Job Seeker
Sr. Client Success Advisor
- directions_car Guadalajara
- work Full-time
About the position
Position Overview
Our Client is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and
retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers
established through combining people, process, and technology. If you are anything like the talented GRC Advisors at
Our Client then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you
in your current role. The GRC Advisor role is key to Our Client Customer Success retention strategy.
Key Responsibilities
● Develop and execute strategic account plans and roadmaps to drive client retention and expansion within
Our clients suite of products and services
● Serve as a subject matter expert on our GRC products and services and their features, functionalities, and
capabilities
● Demo product functionality, provide general product training, and educate clients on best practices for configuring,
customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business
processes and objectives
● Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored
solutions to address their business needs and goals
● Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase
usage of the software and modules
● Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous
improvement of the platform based on client use cases
● Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to
proactively share insights and recommendations with clients from a subject matter expert perspective
Required Experience/Skills
● Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
● Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in
terms of delivering proposed business value.
● Minimum of 5 years of experience in a client-facing role withing the legal, audit, risk, or compliance industry
● Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and
platforms
● Excellent communication and interpersonal skills, with the ability to effectively engage with clients and
stakeholders at all levels within an organization and translate technical concepts into business terms
● Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and
develop solutions that drive value and automation for clients
Place of work
Guadalajara
app.general.countries.Mexico
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Guadalajara
- Zapopan
- Tlaquepaque
- Tonalá
- Hacienda Santa Fe
- Tesistán
- Nicolás R Casillas
- Coyula
- San Sebastián el Grande
- Nuevo México
Job ID: 9498146
/ Ref: 74fd5672e82bfb0e9c92266ede069ec4