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TS Engineer

Position : Technical Support Engineer

Contract : 12 months

Joining : Immediate joiners only

Ensure all incidents / tickets related to IT systems are responded efficiently in timely manner
Ensure that standard operating procedures are followed as per established ITIL processes
Provide accurate information on IT products and services with highest level of end user satisfaction
Remotely provide technical assistance to user queries and problems
Escalate unresolved issues to the next level of support team
Ability to document the solution properly and share the knowledge across the teams
Following up with end user's and service teams until tickets are resolved
Prepare and share ticket status reports
Review and analyze common complaints and problems to identify permanent fix
Achieve SLAs for resolution on incidents and service requests
Exercise patience and professionalism during stressful situations

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Job ID: 9490714 / Ref: d2606b09e8f075c551805e16743d6de4