Production Support Engineer

About the position

Company & Culture

EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.

We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.

As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.

About the Role

We are seeking a Production Support Engineer to join our technology department.

Reporting Line - Production Support Lead

Worksite: Remote

Responsibilities

• Support and maintenance of Exante products (front-end and back-end parts of trading software and services)

• Work with the main support channels: Jira, Email, Slack

• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Follow the SLA for issues with respect to the severity

• Build relevant internal documentation

Qualifications:

• 1 year work experience in software/services/applications technical support

• Hands-on experience with Linux (terminal, system and applications logs, basic diagnostics)

• Basic knowledge of computer networks

• English starting from intermediate (B1) level

• Good communication skills

• Nice to have:

  • Work experience in FinTech

  • Basic understanding of investment and trading

  • Basic automation skills - python and bash

  • Work experience with Atlassian products: Jira, Confluence

Personality / Mindset

• Integrity & loyalty

• Team player with advanced communication and collaboration skills

• A hands-on, can-do attitude - always looking for solutions and thinking out of the box

• Overachiever mentality

• Capability to work and succeed in the fast pace and ever-changing environment

We Offer*

• Competitive salary

• Remote work

• Shift schedule: morning (7:00 - 15:00 GMT+3), day (12:00 - 20:00 GMT+3), afternoon (17:00 - 01:00 GMT+3)

• Quarterly KPI bonuses

• Corporate benefits (choose your preferred options)

• Truly inspiring culture, pleasant and informal work environment

• Ongoing education & training programs

• Opportunity to network and connect in the Corporate Events

• Global career opportunities

*Benefits/perks can vary depending on the nature of your employment with the company and the country where you work.

A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.

Place of work