Dutch/Flemish Contact Centre Agent Admin

About the position

Thinking about moving abroad? With its black sand beaches, hot springs and natural and handmade landmarks, Bulgaria is a beautiful country to live in. We can offer you a position in a people-oriented, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position!

Therefore, we are looking for a Contact Centre Agent - Administration for a debt collection company.

Responsibilities:

• To handle dossiers of debtors (people who did not pay their bills from Orange telecom) and prepare writs (degradingness) for bailiffs who are further responsible for collecting the debts:
• To analyse all the files in the dossier of the debtor, check the history and decide if the writ can be prepared or not:
• Checking the national register, what is the current status ( current address, marital status of de debtor)
• Checking the data of the final reminder letter to see if it had been sent to the correct address
• Checking the invoices issued by the telecom company and the entire due amount (taking into account additional taxes)
• To send writs to bailiffs from respective areas of their jurisdiction (depending on the official address of the debtor)
• To do the complete follow-up of the dossier till the moment it is closed (in some cases, extra information is needed from external parties, like OCMW)
• To work with multiple systems/ databases and Excel files
• To take inbound calls from debtors:
• Checking the file number of the debtor to see debts/possible done payments/ faze of debts
• In case of questions about the repayment plan
• To obtain a repayment plan of 6 – 12 months
• Noting down the repayment plan in the file
• In case of questions related to disputing the repayment plan
• Trying to convince the debtor to make a first payment
• Referring the debtor via e-mail or sharing to contact the head office by sharing the phone number

Requirements:

• Fluent in Dutch or Flemish and  English
• Good educational background
• Experience with back office activities, handling contracts and financial documents is an asset
• Strong communication skills (oral and written)
• Good listener
• Contact centre experience is an asset
• Skills and Competences:
• Basic math qualifications
• PC skills – Word (templates have been prepared in Word), Excel
• Responsibility (self-management skills and self-commitment in order to perform a given task)
• Critical thinking (performs the objective analysis and evaluation of an issue in order to form a judgment)
• Analytical thinking (relate and compare data from different sources, come to conclusions based on arguments
• Continuous learning (eager to acquire knowledge and skills to perform the job more effectively)
• Self-confidence (Being confident in one’s abilities, qualities, and judgment)
• Quality of work (Pays attention to detail while working accurately and systematically. Detects mistakes in own work and takes measures to correct them)

Our offer:

• Paid training
• Fun, people-oriented call centre
• Market-based basic salary
• Growth opportunities
• Relocation Package

Location:

Sofia (Bulgaria)

Place of work