Dispatch Support Agent

About the position

Requirements

· Proficient in making outbound calls to customers and effectively communicating scheduling details.

· Experienced in managing EMERGENCY calls with professionalism.

· Skilled at staying calm, clear, and concise when addressing urgent customer concerns and providing essential instructions during high-pressure situations.

· Capable of maintaining composure and focus in emergencies, managing personal stress while addressing customer emotions to offer reassurance and solutions.

· Quick to assess emergency -situations, determine the most effective course of action, and coordinate responses to resolve issues efficiently.

View less

Skills

• outbound calls
• emergency calls

Responsibilities

· Answer gas leak line and create gas leak orders Facilitate emergency appointments

· Contact customers to provide appointment updates and/or reschedule missed appointments.

· Assist dispatch with daily reportinglogistics, AM/PM order reports.

· Assist dispatch supervisor with Board of Public Utility reports when necessary.

· Assist scheduling department with outbound calls, mark outs, and reporting when applicable.

· Provide business support for field operations--account review, order creation, etc.

· Performs other related departmental duties as required.

Summary

The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls in Shift 10:00 AM 6:30 PM which includes one unpaid 30-minute lunch. They would be looking to start with a three-month contract that may be extended up to six months.

• Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties.
• Performs specifically assigned functions to include assisting interoffice communications with the Customer Care Center, divisional operations, etc.; utilizes computerized systems to enter, maintain or retrieve information;
• prepares reports of a recurring nature using both manual and automated records

Hybrid role. For the first two weeks of training, the candidate will work 8:00 AM to 4:30 PM EST shift.

Place of work