Talent Job Seeker
Open Virtual Interview I Customer Service Exec. I Based in Malaysia
- directions_car Mumbai
- work Full-time
About the position
Open Virtual Interview
Company Name: SummitNext Technologies Sdn. Bhd.
Date: 3rd May 2025
Timing: 10am till 5pm (Malaysia time)
Location: Virtual Interview link will be sent to candidates on 1st May 2025
All candidates must submit job application in advance.
What will you do:
- Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
- Update clients on their request status accordingly.
- Verify documents submitted by clients within specific regions on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What makes you a great fit:
- Good communication skills in English, and Hindi language.
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- Bachelors degree in business administration or related field
- Self-motivated and highly reliable
What we offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Allowance for sports club memberships or other physical exercise activities
- Holiday flight tickets and accommodation coverage (within the yearly limit)
- Meal and transportation allowance
- Education allowance for your children's school and kindergarten fees
- Outstanding team-building experiences and corporate parties
Your application journey:
- Interview with the Talent Acquisition team (up to 40 minutes)
- English test (up to 30 minutes)
- Written assessment (1 day)
- Interview with the trainer (15 minutes)
- Final interview (1 hour)
Place of work
Talent Job Seeker
Mumbai
app.general.countries.India
Mumbai
app.general.countries.India
About the company
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Relevant places near
- Mumbai
- Navi Mumbai
- Thāne
- Borivli
- Airoli
- Powai
- Artist Village
- Mumbai
- Mumbai
- Mumbai
Job ID: 9470326
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