Talent Job Seeker

IT Support Team Leader

Key Responsibilities

Manage the IT support team, providing guidance, training, and performance evaluations.
Oversee daily operations of the IT support desk, ensuring timely and accurate resolution of technical issues.
Develop and implement IT support policies and procedures to enhance service delivery.
Monitor and analyze support metrics to identify trends and areas for improvement.
Collaborate with other teams to ensure seamless integration and support of network infrastructure.
Manage escalations and complex technical issues, providing expert-level support and solutions.
Maintain up-to-date knowledge of industry trends and advancements in networking technologies.
Ensure compliance with security protocols and best practices.

Qualifications and Job Requirements

MQF Level 5 or higher Qualification in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT support, with at least 2 years in a leadership role.
Strong expertise in networking, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
Professional certifications such as CCNA, CCNP, or equivalent are highly desirable.
Excellent problem-solving skills and the ability to handle complex technical issues.
Strong communication and interpersonal skills, with the ability to lead and motivate a team.
Ability to work under pressure and manage multiple priorities.
Strong organizational skills and attention to detail.

Talent Job Seeker
Marsa
app.general.countries.Malta

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Job ID: 9468719 / Ref: ae308ec7a93264253cbcaa0b7dabfd8c