Talent Job Seeker
Senior Customer Support Agent
- directions_car Basel
- work Full-time
About the position
Intro
MyCamper is the largest sharing platform for campervans and motorhomes in Switzerland, Sweden, Norway, Finland, and Denmark. Our mission is to make camping accessible for everyone by making better use of existing resources.
As a Customer Support Agent, you are the link between MyCamper and our customers. You are the contact person for all platform and booking-related questions. With your proactive, empathetic, and reliable manner, you can quickly find appropriate solutions for all parties.
Tasks
Manage and resolve customer support cases efficiently, ensuring high satisfaction ratings and timely resolution.
Provide customer support in German and English through chat, email, and calls.
Collaborate with team members to solve complex requests, share insights, and contribute to a supportive work environment.
Take ownership of tasks by researching solutions, prioritizing workload, and proactively addressing challenges.
Document and translate processes.
Requirements
Experienced: You have at least 2 years of experience in customer service (more is a plus)
Great communication skills: You’re able to communicate effectively, written and verbally. There’s not much back and forth required. You document clean and thoroughly.
You communicate on a professional level in English (must), German (must). French or a Nordic language is a plus.
Problem solver: Whatever the issue is, you find a way to solve it, or you work with the team to solve it. You have a propensity for action.
Stress resistance: You can handle pressure, work on multiple cases in parallel, and prioritize continuously.
Adapt quickly to new tools, workflows, and processes to improve operational efficiency
Improvement mindset: you think things through/question processes, and come up with practical improvement suggestions
Benefits
A chance to shape a fast-growing international scale-up and become part of MyCamper's success story
Contribution to a mission that promotes sharing and sustainability
Regular international team events in one of our locations
4 weeks working from anywhere and 40% home office
Flat hierarchies in a motivated, dynamic, and ambitious team across 3 locations (Sweden, Switzerland, remote)
50% discount on camper rentals through MyCamper
1,000 CHF perks budget per year that can be used for education or personal health
What to Expect
If you're interested, please send us your CV and, optionally, a cover letter in English. We'll respond within seven days. If your profile fits, the process includes:
Screening call with the COO
Interviews with team members
A paid 2-day trial project
Space for your questions—we want a great mutual fit
Place of work
Basel
app.general.countries.Switzerland
About the company
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Relevant places near
- Basel
- Lörrach
- Rheinfelden
- Weil am Rhein
- Saint-Louis
- Riehen
- Allschwil
- Muttenz
- Pratteln
- Binningen
Job ID: 9468276
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