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Relocation Support for Native Danish Speakers- Customer Support

Key Responsibilities:

Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
Account Management: Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
Problem Resolution: Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
Customer Onboarding: Assist new clients with onboarding processes, ensuring they understand how to use the company’s products and services effectively.
Follow-up: Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
Feedback Management: Collect and report customer feedback to help improve products and services.

Requirements:

Language Skills: Native Danish speaker with a strong command of English (B2-C1).
Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly.
Customer Service: Passion for helping customers and providing a high level of service.
Problem-Solving Skills: Ability to troubleshoot and resolve customer issues efficiently.
Organizational Skills: Strong attention to detail and ability to manage multiple client accounts simultaneously.
Team Player: Ability to collaborate with other departments to ensure customer needs are met.

Benefits:

Competitive salary package.
Opportunity to grow within the company and develop account management skills.
On-site work environment with a dynamic team in Malaga.
Regular working hours, with an early finish on Fridays.
Continuous training and support to develop your career in customer support and account management.

Talent Job Seeker
Málaga
app.general.countries.Spain

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Job ID: 9467262 / Ref: 9cdeef1301dca80b184169aac331dc61