IT Technology Analyst Assistant Manager - Pampanga

About the position

TASQ is seeking a IT Technology Analyst Assistant Manager (CCNA or CCNP) to start work as soon as possible. The initial pre-screening interview will be conducted via phone.

About the job IT Technology Analyst Assistant Manager (CCNA or CCNP)

Qualifications:

BACHELORS - COMPUTER SCIENCE, IT, ENGINEERING or any related course

Candidate must be a college graduate of Computer Science, Information Technology or equivalent course

At least 6 years of working experience in the related field is required for this position

Possesses a customer service mindset while working in a diverse environment and collaborating with clients and IT resources from different cultures, across the globe

Domain Knowledge for Networking, Server knowledge, cloud adaptions

IT Incident Management

Managing LAN & WAN networks

Managing Cisco Switches, routers and firewalls

Troubleshooting techniques for IT Setup

CCNA or CCNP Certified

IF CCNA Expired, at least with CISCO training AND relevant working experience

Amenable to work in shifting schedules.

Amenable to work ONSITE (CLARK PAMPANGA)

IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR CISCO EXPERIENCE AND NETWORK EXPERIENCE.

Responsibilities:

Procurement: Take requirement from business/stakeholders and initiate request by raising BOM to pricing team in order to facilitate procurement.

Service Transition: Implement service specific Technology migration and upgradation activities in order to complete service transition plan.

Service Delivery and Support Process Management: Assist Network, Security, VOICE, Server team, and system engineers in troubleshooting system issues and handle 2nd level incidents and service requests in order to comply with service delivery plan.

Availability & IT Service Continuity, Capacity Management: Implement service specific controls and process, perform routine backup activity, check for power/system/network redundancy; record capacity parameters specific to services/systems in order to comply with service continuity and capacity management.

IT Asset Lifecycle Management: Coordinate with resource executive in updating asset in AMS/CMDB covering the life cycle of the assets and provide inputes for hardware and software upgrade in order to comply with asset management policy.

Benefits:

- HMO for Employee and 2 Dependents (On Day 1)

- Quarterly performance bonus

- Outstanding career development opportunities

Place of work