Talent Job Seeker
Danish Customer Service Agent
- directions_car Barcelona
- work Full-time
About the position
Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark.
Requirements
Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona
Native / Fluent in Danish (verbal and written), with a good command of English
Strong customer orientation (previous customer service experience is advantageous)
Available to work different hours
Office-based
Strong PC literacy
Job Description
Respond to customer enquiries via chats, calls, social media queries & emails
Provide customers with product and service information
Research required information using available resources
Identify customer needs
Manage and resolve customer complaints
Maintain an up to date customer information system
Identify and escalate priority issues
Follow up customer calls where necessary
Skills
Goal-oriented
Proactive
Sense of urgency
Positive and professional
Strong communicator – verbal and written
Willing to go above and beyond to exceed customer expectations
Strong time management
Accurate and able to follow processes and procedures
Place of work
Barcelona
app.general.countries.Spain
About the company
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Relevant places near
- Barcelona
- Eixample
- L'Hospitalet de Llobregat
- Sant Martí
- Badalona
- Sabadell
- Sants-Montjuïc
- Horta-Guinardó
- Nou Barris
- Sarrià-Sant Gervasi
Job ID: 9381872
/ Ref: ade4c5798ee58e96a29f753f2a952959