Casino Coordinator

About the position

Our Casino Operations department is growing, and we are looking for new talent to join us on our journey! 🚀

Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun! 🎉

As a Casino Coordinator, you will be the main contact for customer-facing teams, handling casino-related queries and troubleshooting technical issues. You'll manage game and provider releases, oversee game positioning, and localize content to maximize player engagement. Your role includes monitoring performance, collaborating with CRM and marketing teams, testing new features, and working with the fraud team to analyze betting behaviours. Additionally, you'll support leadership, conduct QA checks, track competitor strategies, and ensure efficient operations through reporting and training on casino systems.
 

✍️ Your daily tasks will be 

• Act as a primary point of contact for customer-facing departments, assisting with any casino-related queries or issues that may arise;
  
• Investigate, troubleshoot, and escalate casino technical issues as needed to ensure smooth operations;
  
• Manage the end-to-end game and provider release process, including requesting and reviewing game assets; configuring, testing, and launching new games live on-site; coordinating with internal teams to ensure timely releases and alignment with B2C brand strategies);
  
• Oversee the presentation and positioning of games on the website to maximize player engagement, utilizing a data-driven and commercially focused approach;
  
• Work closely with core market leads to localize the casino portfolio and optimize casino lobbies for different target audiences;
  
• Monitor the performance of each casino brand daily, identifying trends and opportunities for optimization;
  
• Learn, utilize, and provide training on Casino Back office systems to enhance operational efficiency;
  
• Collaborate with the CRM and marketing teams to ensure the right casino content is used effectively for promotional campaigns;
  
• Test and validate new casino features, ensuring software releases and bonus functionalities are accurate and operational;
  
• Work alongside the fraud team to validate the legitimacy of big wins and analyze player betting behaviors and patterns;
  
• Provide operational support to the Casino Operations Team Lead and the Head of Casino Operations by handling queries, monitoring communication channels, and tracking ongoing projects;
  
• Conduct QA checks on-site content and user flows to ensure an optimal player experience;
  
• Regularly review and analyze competitor offerings, identifying areas for improvement and innovation;
  
• Ensure timely completion of assigned tasks, maintaining clear reporting on job assignments and project updates.
  
  

✔️ What we expect from you

• At least one year of experience in the iGaming space, ideally in online casinos;
  
• Good knowledge and interest in live casino and slot games;
  
• A team player but can also work independently when required;
  
• An organized character with an attention to detail and ability to multitask;
  
• Always looking to improve how we do things;
  
• Excellent level of verbal and written English;
  
• Availability to travel to other offices and conferences.
  
  

🚀 Benefits that support your growth, well-being, and work-life balance

• Generous learning & development package 📚: personal development opportunities & trainings, company-wide knowledge sharing & trainings.
• Opportunity to Invest 💸: Become a part of the Group’s venture fund, Slice of Yolo, and invest in our future.
• Well-Being Focus 🧘: Monthly sports allowance, three wellness days per year, and private health insurance.
• Celebrating Together 🎉: Birthday day off, additional paid vacation days for personal life milestones (like your child's first school day, marriage, and more).
• Recognition for Milestones 🌟: Enjoy tenure-driven benefits to celebrate your personal and professional journey with us.
• Comfortable Work Environment 🏢: Cozy offices with an abundance of fresh fruit 🍎, snacks, drinks, and a positive atmosphere.
• Unforgettable Events 🎊: Attend legendary events and network with colleagues across the entire Group.
• Temporary Remote Working Options 🏡: Enjoy flexibility with opportunities to work remotely.
• Free Parking 🚗: Office parking available.
• The company’s provided mobile plan through Epic, with the plan set according to your role.

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".

Place of work