Talent Job Seeker
Real Time Analyst
- directions_car Barcelona
- work Full-time
About the position
David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for a Real Time Analyst to join their team in Barcelona, Spain.
Role: Real Time Analyst
Location: Barcelona, Spain
Employment type: Full time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Monitor and analyze real-time call center operations to ensure optimal staffing levels and service levels are met.
- Provide real-time adjustments to schedules based on call volume, agent availability, and other factors.
- Track and report on key performance metrics, including service levels, occupancy, and adherence.
- Communicate effectively with team leaders and managers regarding performance issues and scheduling adjustments.
- Support the workforce management team by preparing and analyzing reports on real-time performance and trends.
- Assist in the preparation of staffing projections and scheduling for upcoming shifts.
- Recommend and implement improvements to scheduling and real-time management processes.
REQUIREMENTS
- Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
- Minimum of 2 years in a call center environment, with at least 1 year in workforce management or a similar role.
- Familiarity with workforce management processes such as staffing projections, scheduling, and service level analysis.
- Strong knowledge of Google Suite (Sheets, Slides) and MS Office (Word, Excel).
- Understanding of local labor laws and regulations regarding workforce management and scheduling.
- Strong problem-solving ability, sound judgment, and the ability to make quick, data-driven decisions regarding staffing and resource allocation.
OFFER
- Working Schedule; Rotating shifts, 5 days a week, Mon-Friday
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care
Place of work
Talent Job Seeker
Barcelona
app.general.countries.Spain
Barcelona
app.general.countries.Spain
About the company
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Relevant places near
- Barcelona
- Eixample
- L'Hospitalet de Llobregat
- Sant Martí
- Badalona
- Sabadell
- Sants-Montjuïc
- Horta-Guinardó
- Nou Barris
- Sarrià-Sant Gervasi
Job ID: 9344918
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