English-Speaking Customer Support Specialist (Day Shift)

LOCATION: Lisbon, Portugal WORK MODEL: On-site SCHEDULE: Monday to Sunday SHIFT WINDOW: 07:00-22:00 (each shift 8 hours + 1 hour lunch break) WORKING TIME: 40 hours/week TRAINING: 10 working days ABOUT THE OPPORTUNITY Join an international customer-experience project supporting subscribers of a premium digital service . You will handle subscription and account questions, billing and renewals, product guidance, integrated AI-powered features, and technical troubleshooting. KEY RESPONSIBILITIES Support subscribers with sign-ups, renewals, billing, plan options, account management, technical issues, and product features. Provide customer support through telephone, email and/or chat, including targeted outbound calls when needed. Guide users through premium features and AI-powered tools, helping them get maximum value from the service. Identify recurring issues and user-feedback trends, troubleshoot problems, and help minimize service disruptions. WORKING CONDITIONS & TRAINING Rotating day shifts Monday-Sunday within 07:00-22:00; 8 working hours per day plus a 1-hour lunch break. 10 working days of training, 8 hours/day, covering systems, product knowledge, customer management and on-the-job practice. Training is managed under a Selection/Training Agreement and compensated at EUR 18.56 per day (EUR 92.80 for 5 working days) for candidates who successfully complete it. If training is voluntarily terminated early, no training compensation is paid and additional training-related expenses are not reimbursed. COMPENSATION, CONTRACT & BENEFITS Base salary: EUR 938 gross/month + EUR 77.42 monthly holiday allowance + EUR 77.42 monthly Christmas allowance. Meal allowance: EUR 7.00 per working day, paid via prepaid meal card; variable productivity bonus up to EUR 300 gross/month. After successful training: uncertain-term Portuguese employment contract with an expected duration of about 12 months; possibility of a permanent contract after 2 years. 22 days annual leave; Portuguese public holidays apply, with a compensatory day off if scheduled to work on a public holiday. Private health and dental insurance after contract signature, provided the employee already has a Portuguese NIF and Social Security number (NISS).