Customer Service Advisor – Telecommunications (German) – Varna

People Hive is supporting a client in the search for a Customer Service Advisor – Telecommunications (German) to join their team in Varna. The role supports German-speaking customers of an international telecommunications company with technical and billing issues, complaints and product enquiries via voice and email, with sales and cross-sell opportunities. Initial on-site onboarding in Varna comes first, with remote work from anywhere in Bulgaria afterwards. Critical Requirements German C1 and English B1 Strong communication, complaint-handling and problem-solving skills Good technical troubleshooting and accurate case documentation Able to work independently with customer support systems EU citizenship or eligibility to work in Bulgaria Available for initial on-site onboarding in Varna before remote work Nice to Have Customer service or contact center experience What's on Offer Performance bonus of up to 10% of gross salary after 3 months, based on KPIs Sales bonus averaging €200 per month with no monthly limit Signing bonus of €2,000 gross, paid in 6 instalments (€300 x 5 and €500, first instalment at the end of training) Meal allowance of €80–100 depending on days worked Health insurance Multisport and/or Coolfit cards Accommodation allowance of €260 per month for 3 months, plus travel support (candidates arrange their own flights and accommodation) Priority: URGENT Location: Varna Working arrangement: Hybrid (after training/probation) Employment: Full-time Languages: German + English Seniority: Entry level Industry: Telecommunications / Customer Experience (BPO) Salary: €1,280 gross per month People Hive HR Consultancies LLC is acting as the recruitment partner for this vacancy. Applications will be handled confidentially and shared with the client as part of the recruitment process. Job Reference: PH-DSR-091126 People Hive Career Services CV optimization, LinkedIn enhancement, and interview preparation. https://peoplehivehr.com/career-services Follow People Hive on LinkedIn Job opportunities and career updates. https://www.linkedin.com/company/people-hive-human-resources-consultancies-llc We're New on Instagram! Follow our new page @peoplehivehr and help us grow!