Dutch or Flemish-Speaking Customer Service Specialist - with signing bonus!

We are partnering with a leading international BPO to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal. In this role, you will support drivers across European markets with general vehicle inquiries, official safety recall campaigns, and after-sales service cases, managing each case end-to-end from initial contact to resolution. Your Role Deliver multi-channel assistance in Dutch or Flemish via phone, email, and digital messaging. Manage customer cases end-to-end regarding maintenance, warranty coverage, and after-sales services. Provide accurate information and procedural guidance regarding official vehicle recall campaigns. Log case histories, owner details, and technical resolutions accurately in internal ticketing systems. Uphold high customer satisfaction and brand quality standards during every interaction. Collaborate with internal technical leads and dealership networks to resolve complex customer issues. Your Qualifications Native or C1 fluency in Dutch or Flemish , alongside strong professional English skills (B2/C1 or above) . Clear verbal and written communication with a calm, solution-oriented approach. Solid problem-solving abilities and practical computer literacy across multiple tools. Previous experience in a contact center, retail, or customer service role is an advantage, but entry-level candidates are welcome. Availability to work on-site in Lisbon across Monday to Saturday shift patterns between 07:00 and 22:00 . The Offer Compensation: Monthly salary, language bonus, performance bonus with a sign-on bonus Schedule: Standard 40-hour work week operating Monday to Saturday between 07:00 and 22:00 with structured rotating days off. Training & Coaching: Comprehensive paid onboarding program covering automotive product knowledge and internal support platforms. Career Advancement: Clear progression paths and internal mobility opportunities within a global organization. Work Culture: Diverse, international, and multicultural team environment with continuous peer support. If you are ready to apply your Dutch or Flemish language skills and build your career in the automotive sector in Lisbon, submit your CV in English or Dutch to apply.