German-Speaking Technical Support Specialist

Job Description We are partnering with an established international customer experience company to recruit German-speaking Technical Support Specialists in Lisbon, Portugal. In this role, you will provide front-line technical troubleshooting for German-speaking users, investigating system issues, guiding customers through practical solutions, and ensuring operational service standards are met. Your Role Deliver technical assistance in German via phone, email, and digital support channels. Identify, diagnose, and resolve hardware, software, or configuration issues methodically. Guide users step-by-step through technical troubleshooting and configuration procedures. Escalate complex or recurring system defects to specialized engineering teams with complete documentation. Document customer interactions, issue details, and resolutions accurately in the ticketing platform. Collaborate with team leads and peers to maintain established service levels and quality targets. Your Qualifications Native or fluent German (C1/C2) , paired with advanced English skills (B2/C1) . Demonstrated prior professional experience in Technical Support is mandatory . Practical troubleshooting skills with the ability to explain technical concepts to non-technical users. Methodical approach to problem resolution, high attention to detail, and sound case ownership. Strong written and verbal communication skills with a structured, professional manner. Availability to work on-site in Lisbon with immediate availability to start . The Offer Location & Model: Full-time role based in Sete Rios, Lisbon, with the possibility of hybrid work after six months . Schedule: Standard 40-hour work week operating Monday to Friday between 07:00 and 17:00 (weekends off). Compensation & Bonus: Base monthly salary complemented by a monthly performance bonus (up to 450 euro’s)tied to individual results. Professional Growth: Direct operational experience within a dedicated enterprise technical support environment. Skill Development: Ongoing technical training programs to expand your diagnostic and systems expertise. Work Environment: Structured, multinational office setting with supportive team leadership and clear service guidelines. If you have a background in technical support and meet the German language requirement, submit your CV in English or German to apply.