French Customer Advisor in Porto | Banking Project

Start Your Career in Customer Support – Banking! Are you someone who enjoys helping customers, finding practical solutions, and working in a professional international environment? Join a global team operating in the energy and utilities sector, where you will support customers with essential services and contribute to delivering reliable and efficient assistance.If you are organized, solution-oriented, and have excellent communication skills, this is a great opportunity to develop your professional experience in a specialized industry. Role Overview: As a Customer Support Specialist – Banking Project , you will be responsible for managing customer inquiries and providing assistance with a variety of energy-related services. You will guide customers through account-related processes, clarify billing questions, investigate service issues, and ensure that every request is handled accurately and professionally. Working alongside different internal departments, you will help maintain service quality, resolve customer concerns, and ensure a positive experience throughout the customer journey. Key Responsibilities: Handle customer inquiries concerning energy services, account information, billing, and payment procedures. Assist customers with invoice explanations, payment confirmations, account updates, and service requests. Deliver clear and professional assistance through phone, email, chat, and other available communication channels. Investigate billing discrepancies, service-related concerns, and account issues to identify appropriate solutions. Guide customers through company procedures, service options, and relevant account processes. Manage complaints and requests while ensuring a professional and customer-focused approach. Record customer interactions, update account details, and maintain accurate information in internal databases. Work closely with relevant departments to investigate issues and ensure requests are resolved within established deadlines. Identify cases requiring additional assistance and escalate them to the appropriate teams. Requirements: Language Skills: Fluent in French (C1/C2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us: Attractive Salary: Competitive compensation that values your skills Performance Bonus: Recognizing your achievements Meal Allowance: Covering your daily meals Transportation Support: Assisting with commuting costs Health & Life Insurance: Comprehensive protection for your well-being Relocation Package: Assistance to make your move smooth and stress-free Onsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence!