Italian Speaking Customer Advisor (on-site)

Job Title: Italian & English Customer Advisor (Car Rental Support) Location: Sofia, Bulgaria (On-site) Working Hours: Monday to Friday (Standard Business Hours, weekends off) Compensation: €1,350 gross per month Relocation Assistance: Full Relocation Package Available Position Overview Are you an articulate communicator with a passion for helping others and a flair for thriving in a fast-paced environment? We are actively seeking a dedicated Italian & English Customer Advisor to join our specialized car rental support team in Sofia. In this role, you will act as the principal point of contact for Italian-speaking clients across every stage of their rental journey. Whether guiding a customer through reservation modifications, clarifying rental policies, or resolving post-trip inquiries via telephone and email, your core mission will be to deliver seamless, top-tier customer care. Key Responsibilities & Core Tasks Customer Assistance: Handle incoming inquiries via inbound calls and email correspondence in both Italian and English concerning bookings, reservation modifications, cancellations, vehicle specifications, and rental agreements. Problem Resolution: Assist clients managing active rentals, billing questions, insurance and damage queries, and post-trip feedback with empathy, accuracy, and operational speed. System Management: Accurately update customer profiles, log interaction notes, and process reservation updates using internal booking and CRM software. Cross-Functional Communication: Collaborate closely with on-site rental station teams, fleet operations, and finance departments to resolve complex or escalated customer requests efficiently. Service Excellence: Consistently meet and exceed individual and team Key Performance Indicators (KPIs) focused on resolution times, customer satisfaction (CSAT) scores, and call quality standards. Requirements & Candidate Profile Essential Criteria: Language Skills: Native or near-native proficiency in Italian (C1/C2 level) for client-facing communications, paired with fluent English (B2+ level or higher) for internal coordination and software navigation. Communication Skills: Exceptional verbal and written communication capabilities backed by strong active listening habits and high emotional intelligence. Customer-Centric Mindset: Patience, empathy, and a constructive, solution-oriented attitude when managing high-pressure situations. Technical Aptitude: Comfortable multitasking across multi-window computer software, CRM systems, and standard web-based tools. Availability: Fully prepared to work full-time, Monday through Friday, on-site at our modern office premises in Sofia. Work Experience: Previous background in customer service, the hospitality sector, contact centers, or the travel industry is a strong asset, though enthusiastic entry-level candidates with exceptional communication skills are warmly encouraged to apply! What We Offer Compensation & Schedule: Competitive Salary: €1,350 gross per month. Work-Life Balance: Structured, fixed schedule from Monday to Friday with weekends completely free. Relocation Support (For Candidates Moving From Abroad): Relocation Package: Comprehensive transition assistance including flight arrangements, temporary accommodation upon arrival, and dedicated local administrative support for registration and paperwork. Professional Growth & Workplace Culture: Paid Onboarding: Thorough, fully paid initial training program starting on day one to equip you with all necessary product and system knowledge. Career Advancement: Continuous professional development and transparent internal promotion pathways across the business. Work Environment: Modern, well-equipped office facility fostering a supportive team atmosphere and a vibrant international corporate culture. Additional Benefits: Comprehensive private health insurance coverage, digital food vouchers, monthly transport allowances, and regular team-building events.