Spanish-Speaking Customer Advisor (m/w/d)

Location: Sete Rios, Lisbon, Portugal (On-site) Employment Type: Full-Time (Entry-Level) Department: Customer Support / Client Operations (Information Services / Consumer Electronics) Languages Required: Fluent Spanish (C1/C2) and Advanced English (C1) About the Opportunity Are you an exceptional communicator fluent in Spanish looking to kick-start an inspiring international career in one of Europe's sunniest and most culturally vibrant cities? We are seeking dynamic, customer-focused, and tech-fluent professionals to join our expanding team in Sete Rios, Lisbon. In this role, you will be the primary voice of a globally renowned leader in consumer electronics and home appliances. You will provide empathetic, high-quality assistance to our Spanish-speaking clients, ensuring every interaction reflects the innovation and excellence of the brand. Key Responsibilities Multichannel Support: Act as the primary point of contact across phone, email, and live chat to manage and resolve a wide variety of customer inquiries. Inquiry Management: Thoroughly answer and resolve questions regarding product specifications, advanced features, order processing, shipping logistics, delivery updates, and technical troubleshooting. Service Excellence: Deliver standout customer care by actively listening, exercising emotional intelligence, and tailoring effective solutions to individual needs. CRM & Database Maintenance: Accurately manage, document, and update customer profiles, interactions, and follow-up actions within internal database and ticketing systems. Cross-Functional Collaboration: Partner closely with team members, supervisors, and quality coaches to escalate complex cases, share operational feedback, and ensure a seamless service experience. Continuous Improvement: Participate actively in ongoing training sessions, team briefings, and performance coaching to stay fully up to date with new product releases, policy updates, and service standards. Candidate Profile & Qualifications Language Proficiency Professional fluency in Spanish (C1/C2 level) , both written and spoken, for clear and polished communication with clients. Advanced proficiency in English (C1 level) required for internal training programs, system navigation, and team collaboration. Essential Skills & Traits Interpersonal Abilities: Excellent communication skills, active listening, patience, and a genuine customer-first orientation. Problem-Solving Aptitude: Strong analytical skills to diagnose issues rapidly, think critically under pressure, and navigate complex troubleshooting situations. Technical Agility: Tech-savvy with a strong ability to adapt quickly to multiple software platforms, ticketing systems, CRM databases, and communication tools simultaneously. Legal Requirements: Full eligibility to work legally in Portugal (such as EU citizenship, valid residency permit, or appropriate working visa). Comprehensive Compensation & Benefits Package Base Salary: €1,050 per month Language Bonus: €100 per month Meal Allowance: €7 per working day (tax-efficient addition to your monthly income) Performance Incentive Plan: Up to €100 per month based on attendance and performance metrics Work Environment: Modern on-site facilities located in the heart of Sete Rios, Lisbon, equipped with excellent amenities and a multicultural, collaborative team atmosphere.