German Speaking Customer Advisor (on-site)

Location & Workplace: Cape Town, Western Cape, South Africa (19 Hertzog Boulevard — 100% On-Site) Language Requirements: Fluent German and Fluent English Job Title: German-Speaking Travel Customer Advisor Position Summary As a German-speaking Travel Customer Advisor, you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment. Work Setup: Strictly On-Site at 19 Hertzog Boulevard, Cape Town. Education & Verification: Minimum Matric / Grade 12 completion; clear credit and criminal background mandatory. Primary Responsibilities End-to-End Service: Deliver exemplary customer service standards across every communication avenue. Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions. Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries. Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English. High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries. Candidate Profile & Qualifications Essential Requirements: Language Skillset: High fluency in both written and spoken German and English. Work Experience: 12+ months within global call centers OR the travel/airline industry. Education & Background: Grade 12 / Matric completion with a clean credit and criminal background. Key Attributes: Strong active listening, stress management, conflict handling, emotional intelligence, and time management. Work Schedule & Hours Total Commitment: Full-time (40 hours per week), 8 hours daily across 5 working days. Roster Pattern: Rotational shifts scheduled Monday through Sunday. Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST. Compensation & Employee Perks Base Pay: R 20,000.00 gross per month. Late Shift Premium: Additional allowance provided for shifts extending past 07:00 PM SAST. Transportation Support: Subsidized one-way shuttle service for late shifts (company covers subsidy; employee contribution is R315). Healthcare Provision (Choice of 1): Medical Aid Plan: Protects the individual employee, OR Medical Insurance Plan: Protects employee + up to 2 dependents. Retirement Planning: 5% total pension contribution (2.5% employer match + 2.5% employee contribution).