German-Speaking Customer Advisor (Hybrid)

Location & Workplace: Bucharest, Romania (Hybrid: 3 days on-site near Eroii Revoluției / 2 days WFH) Language Requirements: Fluent German (C1/C2) and Professional English (B2+) Compensation: 5,969 RON Total Net Guaranteed Monthly (5,569 RON Net Base + 400 RON Net Utility/Commute Allowance) + Pluxee Daily Meal Vouchers (25 RON/day) + Performance Bonuses & Sales Incentives Job Title: German-Speaking Customer Support Specialist Schedule & Hours: Monday to Friday, 09:00 – 18:00 Contract Type: Permanent, Full-Time Overview We are seeking a dedicated, customer-focused specialist fluent in German to join our expanding operational team in Bucharest. In this full-time role, you will serve as the primary representative for our German-speaking account base, managing and resolving inquiries professionally while upholding our brand's top quality benchmarks. In this dynamic, international environment, you will help global clients navigate innovative solutions while building a rewarding career within a vibrant European capital. Core Accountabilities Multichannel Support: Respond to and resolve customer requests via telephone, email correspondence, and web chat channels in fluent, polished, and empathetic German. Issue Resolution: Evaluate client inquiries quickly and accurately to deliver prompt, complete first-contact solutions and technical support. Record Keeping: Document client interactions, ticket statuses, and detailed summary notes inside our central CRM database with absolute precision. Team Collaboration: Partner alongside internal technical teams and tier-2 support units to handle escalated or high-complexity cases efficiently and effectively. Service Enhancements: Identify appropriate moments to offer relevant product options and updates that bring genuine added value to the user. Knowledge Upgrades: Continuously update your understanding of internal company rules, new product rollouts, and support platforms through ongoing learning. Target Candidate Profile Essential Criteria: Languages: Full German fluency (C1/C2 level) to ensure flawless client communication, paired with strong operational English skills (minimum B2) for internal coordination and software navigation. Communication: Exceptional listening habits, emotional intelligence, combined with articulate, professional spoken and written communication. Technical Aptitude: High proficiency with Microsoft Office suite and a quick ability to master proprietary business software and CRM tools. Mindset: Patient, empathetic, and detail-driven approach when managing difficult or high-pressure support situations, backed by strong problem-solving skills. Location: Full willingness and ability to commute to our modern Eroii Revoluției office 3 days per week. Onboarding & Training Duration: 1 week of fully supported, comprehensive initial onboarding starting from day one. Schedule: Held Monday through Friday, running from 10:00 to 17:00 daily. Content: Facilitated by corporate trainers, covering support systems, product specifications, operational procedures, and practical user simulations. Compensation & Financial Perks Guaranteed Base Pay & Allowances: 5,969 RON total net guaranteed monthly earnings (composed of a 5,569 RON net monthly base salary + 400 RON net monthly stipend to assist with work-from-home utility costs and local travel expenses). Meal Allowance: 25 RON per worked day, loaded onto a Pluxee card for local dining. Performance & Sales Incentives: Regular financial payouts tied directly to CSAT benchmarks and main operational KPIs + additional commission incentives earned through successful account cross-sells and product upgrades. Overtime Premium: 25% extra pay applied to approved overtime hours or weekend duties. Additional Benefits Annual Leave: 21 fully paid annual leave days allocated per calendar year to ensure a healthy work-life balance. Healthcare Coverage: Complete private medical coverage provided by Medicover Clinique. Convenient Location: Modern office space situated directly adjacent to main transit links and metro stops at Eroii Revoluției. Work-Life Balance: Structured schedule balancing interactive in-office teamwork with focus-driven work-from-home convenience. Career Growth: Transparent internal promotion pathways leading toward Quality Assurance (QA) Specialist, Team Lead, Corporate Trainer, or Account Manager roles.