English-Speaking Customer Support Specialist – Lisbon

We are recruiting for an international company in Lisbon. You will provide English-language support for a premium AI-powered subscription service used across some of the world's most popular social media and messaging apps. You'll help subscribers get the most out of exclusive features and AI tools, and keep their experience smooth from sign-up onwards. Key responsibilities Support subscribers with sign-ups, renewals, billing, plan tiers and account management Guide users through exclusive premium features and integrated AI tools Troubleshoot technical issues by phone, email and chat Make targeted outbound calls to resolve subscriber enquiries quickly and personally Monitor user feedback to spot trends and recurring issues, and help reduce service disruptions What we're looking for Fluent English, written and spoken Customer service experience, ideally in tech, telecom or subscription services (a plus, not essential) Comfortable with apps, digital platforms and AI tools Clear communicator with a problem-solving mindset Available to work rotating day shifts, including weekends Right to work in Portugal (EU passport or valid work permit) What's on offer Competitive base salary plus holiday and Christmas bonuses, paid monthly Monthly performance bonus Daily meal allowance on a prepaid meal card Private health and dental insurance Paid 10-day training programme (8 hours a day) covering product, systems and customer handling 12-month employment contract, with a permanent contract after 2 years 22 days of annual holiday, plus Portuguese public holidays Modern office with a lounge and cafeteria, close to metro, train and bus links Working hours 40 hours per week: 8 hours a day plus a 1-hour lunch break Rotating day shifts scheduled between 07:00 and 22:00, Monday to Sunday Location On-site in central Lisbon, Portugal If this opportunity matches your experience and career interests, apply now and we'll be in touch about the next steps.