Catalan & English-Speaking B2B Customer Support Agent – Lisbon, Portugal

We are recruiting Catalan- and English-speaking Customer Support Agents for a leading provider of payment solutions in Lisbon. You will give high-quality B2B support to business clients, helping them with questions and technical issues on a complete business technology platform. Key responsibilities Deliver personalised customer support by phone, email and/or chat Help business clients with questions and issues related to the platform and its services Identify account holders and verify account information following established procedures Provide accurate information and effective solutions to customer enquiries Follow all regulatory requirements, internal policies and client procedures Maintain a consistently high standard of service in English and Catalan (or Spanish) What we're looking for Fluent English, plus native-level or fluent Catalan or Spanish Previous experience in paid campaign management Experience in digital marketing Contact centre or customer service experience for an advertising technology (AdTech) company Familiarity with social media platforms and a basic understanding of digital advertising Strong customer service skills and a customer-oriented mindset A degree in Marketing or a related field is an advantage Right to work in Portugal What's on offer Competitive monthly base salary Daily meal allowance Complexity bonus International, multicultural work environment in the heart of Lisbon Working hours Full-time, on-site Rotating shifts, Monday to Sunday (24/7 coverage, including night shifts), with 2 rotating days off Location On-site in Lisbon, Portugal. This role does not include relocation support, so it suits candidates already based in Lisbon or able to relocate independently. If this opportunity matches your experience and career interests, apply now and we'll be in touch about the next steps.