Payment Posting Specialist

A motivated problem solver who can collaborate effectively within a team and accurately process high volumes of transactions and remittances, scanning, and post payment reconciliations while observing all relevant regulations and protocols. Essential Functions • Provide excellent customer service to internal and external customers through prompt response and courteous communication. • Research accounts and post all incoming transactions into the EPM system within 48 hours of receipt of the data - following internal controls to ensure proper posting and write-off protocols. • Balance and close all batches timely and accurately. • Utilize proper ANSI codes when posting payments to ensure accurate reporting. • File/scan supporting documents timely and accurately as directed. • Address payment issues like double payments or other discrepancies in a timely manner. • Complete monthly adjustments in the EPM as directed timely and accurately. • Validate and process all refund checks from the Refund Clerk • Respond to patient inquires and complaints with 48 hours of date of receipt • Pro-actively escalate issues and conflict to the RCM Supervisor and/or RCM Manager as needed • Ability to effectively collaborate and communicate with other RCM Team Lead Colleagues • Demonstrate effective supervisory skills • Demonstrates ability to establish and maintain effective internal and external working relationships • Must demonstrate an above average ability to communicate effectively both orally and in writing • Must demonstrate the ability to exercise sound judgment and discretion • Participates in professional development activities and attends staff and committee meetings as required • Assist team members as needed. • Performs other duties as assigned. Knowledge/Skills Abilities Required • 2 Years of billing experience in a medical office or hospital a plus. • Excellent 10-key skills. • EHR/EMR like EPIC experience is highly preferred • Excellent interpersonal communication skills • Ability to maintain quality control standards • Ability to meet deadlines • Detailed oriented and organized • Ability to communicate with team members at all levels of the organization