English Customer Support Specialist – Digital Subscriptions

Helping people get more from the apps they use every day. In this Lisbon-based role, you'll guide premium subscribers through account questions, billing and digital features while building your customer-service experience in an international team. About the role Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment. What you'll do Answer questions about subscription sign-up, renewal, billing and plan options. Help customers manage account settings and access premium features. Troubleshoot technical issues across supported applications. Explain relevant AI tools and digital features in simple, customer-friendly language. What you'll need Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately. Work location and schedule Location: Lisbon, Portugal. Work model: On-site at the TP Open site. Interested? Send us your updated CV to sarah.khechini@cbtalents.org