Talent Job Seeker
The Fixer Everyone Calls: French Helpdesk Support Technician (T3)
- Porto
- Full-time
About the position
When the first and second lines of support run out of answers, the ticket lands on your desk. You'll be the third-level expert who solves complex application problems for French-speaking users, through tickets, chat and video calls. What you'll do Solve technical problems that weren't resolved at level 2 Analyse application errors and help users fix them Check customer data in databases to prevent mistakes Suggest improvements to your supervisors based on the incidents you see What you bring Native-level French and English B2 Knowledge of MySQL, Postman, Slack and MS Office Strong troubleshooting and communication skills Setup: Remote-first, rotating shifts Monday to Friday between 08:00 and 17:30, one office day per quarter near Porto. Apply: nada.boukouyen@cbtalents.org , subject French Helpdesk T3 – Porto
About the company
Identifica el mejor Talento con Talent Job Seeker
Fair Compensation
Fair pay and attractive terms
Onboarding
A Structured Start from Day One
A supportive team
Mutual Respect and Open Collaboration
Future Outlook
A Secure Job with Growth Opportunities
Open application
Talent Job Seeker
Contact
Apply directly to the employer
Applications for this position are submitted directly through Talent Job Seeker. There you'll find all the details and can apply right away.
View directly on the employer's website