Digital Services Customer Experience Representative

Make everyday digital experiences smoother. You'll support subscribers with payments, renewals, plan options and technical questions, helping them use their premium services with confidence. About the role Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment. What you'll do Help customers navigate subscription settings and manage their membership. Investigate issues involving payments, renewals or access to features. Introduce customers to relevant tools and product capabilities. Maintain service quality and follow internal support procedures. What you'll need Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately. Location: Lisbon, Portugal. Work model: On-site at the TP Open site. Interested? Send us your updated CV to sarah.khechini@cbtalents.org