Customer Support Specialist – Social Media & Digital Advertising — ENGLISH

About the Role We are looking for a Spanish-speaking Customer Support Specialist to support users and business customers in a digital advertising environment. You will help resolve enquiries related to social media products and paid campaigns, delivering accurate, helpful and customer-focused support in Spanish and English. Key Responsibilities Respond to customer enquiries through the available support channels. Assist with questions and issues related to social media products and digital advertising services. Support users with paid campaign-related enquiries and provide clear guidance. Identify customer needs, investigate issues and provide effective solutions. Follow established procedures and maintain high service quality. Work collaboratively with internal teams and meet service expectations. Requirements Fluent Spanish and good English communication skills. Previous experience in paid campaign management. Experience in digital marketing. Experience in a contact centre or customer service programme within an advertising technology environment is an advantage/requirement as specified by the client. Good knowledge of social media platforms and basic digital advertising concepts. Strong customer-service skills and availability for rotating shifts. Languages Spanish / English Salary & Benefits €900–€950 gross/month (paid over 14 months; source salary: €920) €2,000 welcome bonus paid in 12 monthly instalments during the first year; €7.63 net meal allowance per working day; €40 attendance bonus Location & Work Arrangement On-site, Lisbon, Portugal Working Schedule Initial shifts between 07:00 and 19:00, Monday to Sunday; the schedule may transition to 24/7 rotating shifts with two rotating days off. You can apply directly from here or send me your CV via email: mohammad.alireza@cbtalents.org