Customer Service Specialist – Airline Industry (with Italian)

Customer Service Specialist – Airline Industry (Italian Speaker) Location: Portugal Start Date: 12/11 International Airline Project Are you passionate about travel, aviation, and delivering exceptional customer experiences? Join a leading international airline customer support team and become the trusted point of contact for passengers across the globe. This is your opportunity to build a rewarding career in the travel industry while working in a dynamic, multicultural environment where no two days are the same. Your Mission As a Customer Service Specialist, you will support airline passengers throughout their travel journey, ensuring a seamless and positive customer experience. You will assist customers with a wide range of travel-related inquiries while providing professional, empathetic, and solution-oriented support. What You'll Be Doing Assist customers via phone, email, and other support channels Handle flight reservations, booking modifications, cancellations, and travel-related inquiries Provide information regarding schedules, airline services, baggage policies, and travel requirements Support passengers during travel disruptions and help identify suitable solutions Resolve customer issues efficiently while maintaining high service quality standards Escalate complex cases when necessary and follow established procedures Maintain accurate records of customer interactions and case resolutions Deliver an outstanding customer experience in every interaction What We're Looking For Required Qualifications Fluent Italian (C2 level or higher) Good English communication skills (minimum B2 level) Minimum 6 months of Customer Service experience in a similar role (mandatory) Excellent communication and interpersonal skills Strong customer orientation, empathy, and team spirit Ability to multitask and work efficiently in a fast-paced environment Problem-solving mindset and attention to detail Availability to work rotational shifts, including weekends and public holidays Nice-to-Have Experience in the tourism, travel, hospitality, or airline industry Knowledge of GDS systems such as Amadeus, Galileo, or Sabre Previous experience as a travel agent or tourism representative Experience supporting international customers Compensation & Benefits Base Salary: €1000 gross/month (paid over 14 months) Performance bonus: € 150 Complexity bonus: € 10 Stable full-time employment contract Comprehensive onboarding and training program Career growth opportunities within a global organization International and multicultural work environment Valuable experience in the aviation and travel industry Work Schedule Rotational shifts Monday to Friday (including bank holidays): 08:00 AM – 05:00 PM (Portuguese time) 2 days off: Saturday & Sunday Why Join Us? This is more than a customer service role—it's an opportunity to be part of an industry that connects people, cultures, and destinations worldwide. You'll gain valuable airline industry experience, develop highly transferable customer service skills, and grow within a globally recognized sector. If you're passionate about helping people, thrive in a customer-focused environment, and are ready to take your career to new heights, we'd love to hear from you! Apply today and start your journey in the aviation industry!