Finnish-Speaking Customer Care & Claims Specialist - Greece

Are you fluent in Finnish and passionate about helping people when it matters most? A rapidly growing global leader in device protection is seeking a dedicated specialist to join their team in Athens, Greece. In this role, you will serve as the first point of contact for Finnish-speaking customers, answering inquiries, processing claims for electronics and appliances, and resolving complaints with empathy and efficiency. Key Position Details Location: Athens, Greece Work Model: On-site Contract Duration: 8-month contract, with potential for extension Language Requirement: Finnish (Native or C1 level) Schedule: Monday to Friday, with occasional weekend shifts Working Hours: Rotating shifts between 10:00 and 23:00 Compensation & Benefits Base Salary: €1,400 gross/month Productivity Bonus: Up to €200 per month based on target achievement Transportation Bonus: Up to €100 per month (proportional to on-site days after training) Training & Development: 2 weeks of structured, in-person induction training followed by 2 weeks of on-the-job nesting, plus ongoing refresher training Relocation: Not included Core Responsibilities Resolve customer inquiries efficiently, adhering to standard operating procedures. Process new and existing device protection claims, including status updates, approvals, and coordination of repairs or replacements. Log and manage complaints within agreed timelines, giving priority handling to vulnerable customers. Escalate complex cases to the appropriate specialized teams. Ensure data protection and regulatory compliance across all interactions. Maintain precise, complete, and compliant claim and case notes in the CRM system. Share feedback on recurring issues to support continuous process improvement. Candidate Requirements Language: Native-level or C1 proficiency in Finnish. Communication: Excellent verbal and written communication skills, with strong active listening and questioning techniques. Technical & Computer Skills: Good working knowledge of PC systems, office software, and CRM platforms; typing speed of at least 25 WPM. Problem-Solving & Soft Skills: Strong solution-oriented approach, high empathy, and professionalism when managing challenging interactions. Execution: Precise documentation habits and the ability to multitask across several systems simultaneously. Education: Minimum high school diploma or equivalent. How to Apply If you are ready to build your career in a vibrant capital known for its rich history and culture, apply today to submit your application!