Customer Support Representative (German)

Position: Customer Support Representative Location: Lisbon, Portugal Work model: On-site Employment type: Full-time (6-month contract) DUTIES & RESPONSIBILITIES: Take an active role from day one in identifying opportunities to enhance service quality and the overall user experience Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical and product-related issues Maintain strong customer satisfaction by ensuring high-quality case handling and timely updates Meet service level commitments across channels while improving productivity and resolution times Partner with internal technical experts to educate advertisers on product features, best practices and common issue types REQUIREMENTS: Native/fluent German, both verbal and written Fluent English (minimum B2 level) Experience in paid campaign management is mandatory Background in digital marketing (degree in Marketing or a related field is a plus) Experience in a contact centre or service environment, ideally within Ad Tech or digital advertising Strong familiarity with social media platforms and a basic understanding of digital advertising Excellent customer service skills Ability to work effectively both independently and as part of a team Available for rotating shifts, Monday to Sunday (initially 07:00 to 19:00, later 24/7) BENEFITS: Competitive salary paid 14 times per year Signing bonus and monthly complexity bonus Daily meal allowance Health insurance Modern office in the city centre, easy to reach by public transport Comprehensive initial training and coaching Relocation support for candidates moving from abroad: room in a shared apartment for up to 12 months And much more!