Customer Operations

About the Role We are looking for a Customer Operations to empower Small and Medium-sized Businesses (SMBs) growing their digital presence across major global social media platforms. You will support business clients via Chat, Email, and Phone with pre-sales and post-sales advertising inquiries, tool troubleshooting, and account optimization. Key Responsibilities Assist business clients in setting up and optimizing digital ad campaigns. Provide technical and operational support via Chat, Email, and Phone. Maintain high CSAT (Customer Satisfaction) levels by providing empathetic and efficient support. Handle sensitive account information securely and manage client communications professionally. Requirements C1 Level English proficiency (written and spoken). Customer-focused, empathetic, and professional communication tone. Ability to troubleshoot ad platform tools and manage client inquiries smoothly. Digital literacy and quick learning ability. Offer & Package Base Package: Gross monthly package of €1,237.83 (including base salary + 13th/14th month splits + daily meal allowance). Benefits: Private health and dental insurance upon contract signing. Training: Paid comprehensive onboarding and product training. How to Apply Interested candidates can send their updated CV directly to: mohammad.alireza@cbtalents.org