Learning Associate

Job Title: Learning Associate Monthly Pay: $4,209 - $5,664 USD per month Summary: This role builds practical skills in learner support, online training operations, attendance tracking, and clear follow-up. The Learning Associate helps employees navigate assigned learning activities so they can participate confidently and complete required training. The position sits within the learning and development team, works under a training team lead, and collaborates with trainers, employees, and department coordinators. This fully remote position is based in New York, United States, with all duties performed through a desk-based work from home arrangement. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Job Responsibilities: Review incoming learning questions through a shared email queue, identify the course or session involved, and organize requests by urgency and next action. Check assigned course details, session instructions, and learner progress in a learning management system such as Docebo before responding to routine questions. Explain how to locate learning activities, review course instructions, and find completion requirements using approved guidance and clear, accessible language. Maintain virtual session invitations and reminders using a scheduling and calendar tool such as Microsoft Outlook, checking links, dates, and participant details. Prepare attendance lists and approved session resources for trainers, confirming that the correct versions are available before each scheduled learning activity. Support virtual sessions by sharing approved instructions, noting participant questions, and directing questions about course subject matter to the responsible trainer. Update attendance and completion information after sessions, compare entries with trainer feedback, and flag missing or inconsistent information for review. Follow up with learners when questions remain unanswered or completion details are unclear, recording responses and the next agreed action. Escalate course access problems to IT support and unresolved learning questions or scheduling conflicts to the training team lead, including relevant context. Maintain complete request notes and summarize recurring learner difficulties; quality is judged through accuracy, turnaround, complete notes, and consistent follow-up. Qualifications: High school diploma or equivalent. No experience required; related experience supporting training activities, answering learner questions, or helping with virtual sessions is preferred. Basic understanding of online courses, attendance tracking, completion requirements, and the difference between administrative help and subject matter instruction. Comfort learning digital systems, locating course information, checking status details, and following step-by-step procedures without changing approved learning materials. Clear written and verbal communication for explaining instructions, asking focused questions, and sharing useful updates with learners and trainers. Careful attention to names, course titles, session links, and completion details, with willingness to ask for clarification before making uncertain changes. A reliable computer, high-speed internet, and a quiet private workspace suitable for focused remote work and professional conversations. Availability for the 40-hour weekly commitment and agreed working days and shift times, including participation in required team check-ins. Authorization to work in the United States. Perks & Benefits: Fully remote work with desk-based responsibilities supporting employees throughout their learning activities. Structured onboarding and training on a learning management system such as Docebo and a scheduling and calendar tool such as Microsoft Outlook. Regular check-ins with the training team lead to review questions, receive feedback, and clarify priorities. Practical development in learner support, online training operations, attendance tracking, and clear professional communication. Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.