Maintenance Intake Coordinator - Cebu

As a Service Coordinator, you will manage various tasks crucial to ensuring smooth operations. Your responsibilities will include fielding all incoming work orders, processing dispatch requests accordingly and efficiently assigning them to the appropriate team members based on their expertise and availability. Additional tasks within the Operations Department may also be included as needed. The ideal candidate will be a highly motivated team player, detail-oriented, and possess the ability to embrace change in a fast-paced, growing environment. We will give successful employees the opportunity for continued education and professional advancement. We are excited to make you part of our global team! Job Description: Work with existing Philippines and Chicago-based personnel. Field and review all incoming work orders, process dispatch requests as required and assign them to the appropriate team members and technicians. Coordinate with our vendor partners to schedule work and follow-up work details and completion updates. Create and add work orders to our field technicians' dispatch queues. Communicate with property managers and customers regarding scheduled work and provide follow-up updates on work details and completion. Daily morning dispatch reviews and adjusts work order schedules based on field tech availability. Field and review all incoming estimate requests, and estimates needed from jobs with additional work recommendations. Ensure estimates are being written by the Onshore Estimates person and turned in in time for Association Boards and the Community Management Team. Follow up with Association Board and Community Managers on Estimate approvals or changes. Other tasks that may be assigned from time-to-time. Required Skills and Qualifications: Must be able to work night shift (PH Time) Minimum 2-3 years work experience as customer support. Candidate/s with previous maintenance-related role/s is an advantage. Excellent organizational skills Ability to multitask Detail-oriented and can work independently with minimal supervision Excellent English-language communication skills both written and oral Confident in relaying any questions/concerns in a professional work setting High comfort level with technology, especially web-based software like Google WorkSpace, Service Fusion, ZenDesk. Work Locations: Baguio - Hybrid Cebu - Onsite Davao - Onsite