Customer support-Digital Advertising

Job Summary Are you a customer-focused professional looking to advance your career in digital advertising support ? We are seeking an Operations Customer Expert to join our multicultural team in Lisbon, Portugal . In this role, you will support Small and Medium-Sized Businesses (SMBs) across Europe, helping them optimize their online marketing presence, manage self-serve advertising tools, and achieve high campaign performance. You will deliver high-quality customer experience through chat, email, and phone channels while maintaining high Customer Satisfaction (CSAT) standards. Key Responsibilities SMB Business Growth: Guide small and medium businesses in leveraging self-serve digital advertising solutions. Omnichannel Support: Resolve client inquiries via chat, email, and phone efficiently and professionally. Product Optimization: Provide pre-sales and post-sales technical and product guidance on ad management tools. CSAT & Experience: Maintain strong customer satisfaction scores by delivering warm, empathetic, and solution-oriented service. Issue Resolution: De-escalate sensitive customer issues with strong communication and problem-solving skills. Requirements Language Proficiency: Advanced to fluent written and spoken English (C1 minimum) . Skills: Excellent interpersonal skills, empathy, active listening, and strong situation de-escalation abilities. Tech Aptitude: Fast learner capable of managing multiple software systems and learning complex product tools. Data Privacy: Ability to handle confidential client information with high integrity. Paid Training & Career Development Comprehensive Onboarding: ~15 working days of full-time training (8h/day in English) covering product tools, customer management, and system operations. Training Allowance: Paid training compensation provided upon successful completion. What We Offer Contract: 12-month initial contract with a clear pathway to permanent employment. Benefits: Private Health & Dental Insurance upon signing. Perks: Monthly Meal Allowance (prepaid card) + statutory Holiday and Christmas allowances. Vacation: 22 days of paid annual leave plus Portuguese public holiday compensations you can send me your CV via email: mohammad.alireza@cbtalents.org