German-Speaking Customer Support Adviser Wanted For Financial Services | Athens

JC Recruiting is partnering with a leading international customer experience company to recruit German-Speaking Customer Support Advisors for a well-established financial technology platform in Athens, Greece. In this role, you will provide customer support to German-speaking users through phone, email, and live chat, assisting with payment enquiries, financing options, billing issues, refunds, and account management. This is an excellent opportunity for candidates with strong communication skills, a customer-focused mindset, and an interest in financial technology who are looking to develop their careers in a dynamic, international environment. Your Role Provide professional customer support to German-speaking users through inbound calls, live chat, and email Assist customers with enquiries related to payments, financing options, and financial services Guide users through online checkout procedures and available payment methods Explain financing agreements, payment schedules, and account-related information clearly and accurately Support customers experiencing billing issues, payment difficulties, or account verification problems Handle refund requests, payment disputes, and chargeback-related enquiries QUALIFICATIONS / REQUIREMENTS German proficiency at C1 level or higher, with excellent written and spoken communication skills English proficiency at C1 level or higher Minimum high school diploma or equivalent qualification Excellent communication skills and a customer-oriented approach BENEFITS On-site position in Athens, Greece Full-time employment, 40 hours per week Additional language allowance for German-speaking employees Performance-based bonus opportunities after three months of employment Welcome bonus after three months of employment Additional retention bonus after six months of employment Meal allowance for each working day through a prepaid benefits card Private health insurance from the first day of employment Annual leave entitlement in accordance with Greek employment legislation Christmas bonus equivalent to one monthly salary, subject to applicable Greek employment rules Easter and summer bonuses, each equivalent to half a monthly salary, subject to applicable Greek employment rules Greek public holidays and applicable compensation for work performed on public holidays Relocation assistance for eligible candidates moving to Greece Travel arrangements and airport pickup support for eligible relocating candidates Four weeks of temporary accommodation provided upon relocation Assistance with obtaining the necessary Greek employment documentation Access to an online learning platform and professional development resources Opportunity to develop specialised knowledge in digital payments and financial services Language: German Employment Type: Full-time Requirements: German proficiency at C1 level or higher, with excellent written and spoken communication skills English proficiency at C1 level or higher Minimum high school diploma or equivalent qualification Excellent communication skills and a customer-oriented approach