Customer Excellence Coordinator- F&B

Manage the end-to-end order cycle, from receiving customer orders to coordinating final delivery. Check stock availability and process sales orders through the ERP system. Coordinate with Sales, Operations, Warehouse, and Supply Chain teams to ensure timely order fulfillment. Follow up on pending orders, deliveries, customer requests, and operational issues. Handle customer complaints and escalations, ensuring timely resolution. Provide operational and administrative support to the Sales team. Prepare and issue purchase orders (POs), replacement orders, and related documents when required. Support Retail and HORECA operations and special projects across Egypt and MENA. Conduct price comparisons and market research to support pricing decisions. Prepare operational reports and track customer, warehouse, and delivery issues. Maintain accurate records and ensure compliance with company policies and SOPs. Job Requirements 1–2 years of experience in Customer Excellence, Customer Success, Customer Service, or Operations Coordination. Experience in the Food & Beverage (F&B) industry is preferred. Exposure to HORECA and Retail operations is an advantage. Basic understanding of order processing, stock management, and ERP systems. Good English communication skills. Strong communication, coordination, and follow-up skills. Customer-oriented with strong problem-solving abilities. High attention to detail and ability to manage multiple tasks.