Customer Service Representative – Spanish & English | Barcelona

Your next career move starts in Barcelona. Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle. At a glance Location: Barcelona, Spain (on-site) Languages: Spanish (C1) + English (B2) Schedule: Full-time, 39 hours/week, rotating shifts Salary: €19,623.34 gross/year €1,000 welcome bonus Performance bonus: €120/month What you'll do Support airline customers by phone, with a focus on a great customer experience Handle high call volumes Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations Make good decisions in real time What we're looking for Fluent Spanish, C1 (spoken and written) English, B2 (spoken and written) Previous customer service experience (required) Proven experience handling high-volume calls Resilience in sensitive situations Strong communication, empathy, and decision-making skills Availability for rotating shifts Why you'll like it A welcome bonus from day one A monthly bonus you can earn through your performance A job in one of Europe's most attractive cities Ready to join? Apply now and join us across borders.