French-Speaking Customer Service Agent – Porto, Portugal

Location: Porto, Portugal Work Arrangement: On-site Working Hours: Shifts scheduled between 07:00 and 19:00, Monday to Saturday About the Opportunity Do you speak French fluently and enjoy finding solutions for customers? Join a customer service team in Porto and contribute to delivering reliable support for a telecommunications project. We're looking for a communicative, customer-focused professional who can handle enquiries with patience, provide helpful guidance, and create a positive experience for every customer. Your Responsibilities Respond to customer enquiries in French Provide accurate information and practical assistance Identify customer needs and help resolve service-related issues Handle customer interactions professionally and efficiently Follow internal processes to maintain service quality What We're Looking For Fluent French proficiency Excellent verbal and written communication skills A helpful, patient, and problem-solving attitude Ability to work within a rotating schedule between 07:00 and 19:00, Monday through Saturday Residence within 30 km of Porto, Portugal Why Consider This Role? Gain experience in the telecommunications sector Work in a customer-focused and dynamic environment Develop your communication and problem-solving skills Build your professional experience in Portugal Important: Applicants must already reside within 30 km of Porto. Relocation support is not available. How to Apply Interested in this opportunity? Send your updated CV in English to betul.kapkapci@cbtalents.org . Email subject: French-Speaking Customer Service Advisor – Porto