Arabic-speaking Back Office Gaming Support Spec

About the Role: We are seeking Arabic-speaking Back Office Gaming Support Specialists for an on-site team in Sofia, Bulgaria . In this non-voice role, you will assist players across Arabic-speaking markets via email and chat, handling account, billing, and technical inquiries. Core Responsibilities: Manage non-voice customer support channels (email and live chat) for gaming users. Resolve player questions regarding account management, in-game transactions, technical issues, and subscriptions. Accurately track and log all tickets and case details in internal CRM systems. Follow project guidelines to ensure rapid and accurate resolution times. Requirements & Qualifications: Work Authorization & Location: Must already reside in Bulgaria with valid EU citizenship or valid Bulgarian work permit (Relocation support is not provided for this role) . Languages: Native or C1 proficiency in Arabic ; B2 proficiency in English . Skills: Strong written communication in Arabic, good PC literacy, and multitasking ability across chat platforms. Soft Skills: Passion for gaming, patience, and attention to detail. Working Conditions & Offer: Work Model: On-site in Sofia, Bulgaria. Schedule: Full-time (Email & Chat channels). Benefits: Structured onboarding and product training, stable working environment, and project-based growth opportunities.