Customer Service Ambassador (French Market)

Job Description Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project. Key Responsibilities Call Handling: Make and receive calls to respond to customer enquiries. Back-Office Processing: Process customer requests through various back-office activities. Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions. Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience. Sales & Marketing: Carry out sales and marketing activities as required by the project. System Usage: Utilize various IT applications and tools efficiently. Requirements & Qualifications Must-Have Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory). Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions. Technical Skills: Good theoretical and practical knowledge of IT. Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts. Nice-to-Have Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting. Working Conditions & Schedule Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets). Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts. Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided. Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions You can send your CV directly via email: mohammad.alireza@cbtalents.org