L1 Support Engineer

We are hiring an experienced L1 Support Engineer for our client in Dubai to provide first-level technical support, troubleshoot application issues, and ensure timely resolution of customer queries. Key Responsibilities: Handle customer support tickets and technical queries. Assist users with portal access, configurations, and application-related issues. Monitor invoice processing status and resolve basic errors. Troubleshoot first-level application and system issues. Escalate complex technical issues to L2 Support. Maintain accurate ticket documentation and provide timely customer updates. Key Requirements: 2–4 years of experience in L1 Technical Support or Application Support. Basic knowledge of SQL . Experience in application troubleshooting and issue resolution. Familiarity with ticketing systems and support processes. Strong communication and customer service skills. Good documentation and problem-solving abilities. Candidates with experience in application support, ERP systems, or E-Invoicing platforms are encouraged to apply.