Outlet Supervisor

We are an established Indonesian bakery brand expanding its operations in Malaysia. Role Summary Responsible for overseeing the day-to-day outlet operations, ensuring smooth outlet operations, excellent customer service, proper stock management and product presentation. The role requires a hands-on individual who can supervise outlet staff while actively supporting daily sales, order fulfilment and general outlet activities. Job Responsibilities -Oversee the daily operations of the outlet to ensure smooth and efficient outlet operations. -Supervise and coordinate the daily tasks of outlet staff, ensuring proper work allocation and attendance. -Ensure cakes and bakery products are properly displayed, labelled, stored and maintained in good condition. -Monitor stock levels, manage inventory and coordinate replenishment of products and packaging materials. -Handle customer enquiries, orders, payments and complaints professionally. -Ensure the outlet maintains high standards of cleanliness, hygiene and food safety. -Monitor daily sales, cash handling and basic outlet reporting. -Assist with daily opening and closing procedures. -Identify operational issues and provide suggestions to improve outlet efficiency and customer experience. Requirements -Minimum 2–3 years of experience in retail, F&B, bakery or café operations. -Previous experience in a supervisory or team-leading role will be an advantage. -Good communication and customer service skills. -Responsible, organised and able to work independently with minimal supervision. -Hands-on attitude and willing to assist with daily outlet operations when required. -Basic computer skills and familiarity with POS systems. -Willing to work on weekends and public holidays, based on outlet schedule. Consultant in Charge Kim Tan +60 16-353 0562 kim.tan@hunters-in.com