Dutch-speaking Customer Expert – After-Sales & Technical Support

Dutch-speaking Customer Expert – After-Sales & Technical Support Location: Athens or Thessaloniki, Greece (On-site or Remote options available) Contract: 8-month initial contract with strong potential for extension About the Role Are you fluent in Dutch and naturally skilled at solving problems? Join a dynamic customer experience team supporting well-known international brands across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and fintech. As the primary point of contact for Dutch-speaking customers, you will handle order management, deliveries, invoicing, and troubleshooting for digital services and hardware. You will be backed by structured onboarding, a supported nesting period, modern CRM systems, and a clear path toward professional growth into mentorship, training, quality assurance, or Tier-2 support roles. Key Responsibilities Customer Engagement: Serve as the main point of contact for Dutch-speaking customers across phone, chat, and email. After-Sales Support: Assist with order tracking, missing/damaged goods, replacements, billing, and returns. Technical & Product Troubleshooting: Diagnose and resolve technical issues with devices, home appliances, and digital services. Resolution Management: Process claims, coordinate repair services, address complaints with empathy, and follow up until full case resolution. Cross-Team Collaboration: Escalate complex technical inquiries to specialized teams while maintaining accurate records in CRM systems. Requirements Languages: Native-level or C1 Dutch, combined with B2+ English proficiency for system tools, training, and internal communications. Technical Aptitude: Tech-savvy with good PC skills, comfort using multiple platforms simultaneously, and a typing speed of at least 25 WPM. Communication & Resilience: Excellent verbal and written communication skills with strong problem-solving abilities in fast-paced scenarios. Experience: Prior customer support experience is a plus, though entry-level candidates with strong interpersonal skills are welcome. What We Offer Relocation Support: Comprehensive assistance for candidates relocating to Greece or hiring into remote roles. Bonus Incentives: Monthly productivity performance bonuses (up to €250), training completion bonuses, and long-term tenure bonuses for qualifying teams. On-Site Perks: Monthly transportation subsidies (up to €100) for on-site positions. Professional Growth: Continuous learning, structured onboarding, clear career paths, and internal team events in a vibrant international environment.