Beauty Adviser (Dutch Market) — Porto, Portugal

Job Description Are you passionate about the beauty, cosmetics, and luxury sector? Do you have a talent for delivering exceptional customer experiences? We are looking for enthusiastic, customer-focused professionals to join our dynamic team in Porto, Portugal, supporting the Dutch market. In this role, you will act as a primary point of contact for consumers, providing expert product guidance, handling inquiries, and ensuring high customer satisfaction across multiple communication channels. Key Responsibilities Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media. Information & Request Management: Handle customer queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration. Beauty Advisory: Provide professional, precise, and timely product and beauty advice, presenting suitable product alternatives and specific details. Documentation: Utilize required IT systems and reporting tools efficiently to maintain interaction logs and database accuracy. Requirements & Qualifications Must-Have Language Skills: Native-level proficiency in Dutch , combined with at least B2-level English (written, spoken, and read). Core Competencies: Excellent communication skills, high empathy, strong focus on customer satisfaction, problem-solving abilities, and teamwork. Technical Skills: Good IT skills, including competence and speed in navigating reporting tools and software. Flexibility: Availability to work on rotational shifts. Nice-to-Have Prior experience in the cosmetics and luxury sector. Knowledge and experience with digital and social media platforms. Previous background in customer service roles. Working Conditions & Schedule Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (progressing to a permanent relationship after 2 years). Working Hours: 40 hours per week (8 hours per day plus a 1-hour lunch break). Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00. Workplace: On-site at our office building located in Porto, Portugal . Holidays: 22 days of annual leave per year in accordance with Portuguese law, alongside Portuguese public holidays (with compensation days provided if working on a holiday). Perks & Benefits: Health insurance starting from day one of your employment contract. You can also send your CV directly via email: mohammad.alireza@cbtalents.org